Terms of Service

These Terms govern access to bdoor.io and the services coordinated by bdoor compliance ltd. (“bdoor”, “we”, “us” or “our”). By using the website, creating an account, submitting an application or accepting a quotation, you agree to the version of these Terms shown to you at that time.

The website may be used to request support for company formation, registrations, licences, tax and accounting coordination, corporate secretarial work, document preparation and ongoing compliance. The precise service, responsible provider, deliverables, exclusions, price and expected timeline will be stated in a written quotation or engagement summary.

bdoor is an independent business-setup and compliance coordination platform. It is not a government authority and does not issue registrations, licences, tax numbers, visas or approvals. Government authorities retain sole discretion over their decisions and timelines.

bdoor is not a law firm, chartered-accountancy firm or government office. Legal, tax, audit, immigration, notarial and other regulated work is performed only by an appropriately qualified third-party professional or provider where required. The identity and role of that provider must be disclosed before a binding engagement or document transfer.

You must be at least 18 years old and legally capable of entering into a contract. If you act for a company, partnership, founder group or another person, you confirm that you have authority to provide instructions and information on their behalf.

You must not impersonate another person or use bdoor to conceal ownership, control, source of funds or the true purpose of a business.

A free application, questionnaire result, initial estimate or specialist review is non-binding. It does not create a paid engagement, reserve a company name, guarantee eligibility, appoint a professional provider or begin a government filing.

A paid engagement begins only when all required conditions are satisfied, including:

1. bdoor has issued a written, itemised quotation or engagement summary;
2. the scope, responsible provider and important exclusions have been disclosed;
3. required terms and policies have been accepted;
4. identity and risk checks required for that service have been completed;
5. payment or an agreed payment arrangement has been confirmed; and
6. bdoor has expressly confirmed that work has started.

You must:

• provide complete, accurate and current information;
• disclose every beneficial owner, controller, director, shareholder, partner and authorised representative requested for the service;
• provide authentic, legible and unaltered documents;
• review names, activities, addresses, ownership, capital, tax and filing information before submission;
• answer compliance and source-of-funds questions honestly;
• meet requested deadlines and keep your contact details current;
• obtain independent legal, tax or financial advice where the matter requires it; and
• notify us promptly if any submitted information changes.

You remain responsible for business decisions, tax positions, legal obligations and the accuracy of approved filings. We may pause work when information is missing, inconsistent or appears unreliable.

Prices may be displayed in BDT or USD for convenience. Every binding quotation must separate:

• bdoor’s service fee;
• government or registry fees;
• regulated-professional or local-provider fees;
• payment, courier, translation, notarisation, legalisation or other third-party costs;
• applicable taxes; and
• the total amount currently payable.

Government and third-party fees may change without notice. Currency conversions are estimates unless the quotation fixes an exchange rate. If a cost changes before it is paid or committed, we will request approval for the difference or offer a revised scope.

Payment must be made through an approved payment method and in the currency stated on the invoice. You authorise bdoor and its payment processors to process the amount shown at checkout or on an accepted invoice.

We will not ask you to send money to a personal account. A payment is not complete until it is confirmed by the payment provider and reconciled to the relevant invoice. Refunds and cancellations are governed by the Refund and Cancellation Policy.

Estimated timelines begin only after complete documents, cleared funds and all required approvals are received. Timelines exclude customer delays, government closures, enhanced review, name objections, banking review, courier time and events outside reasonable control.

We do not guarantee approval, processing time, bank-account opening, visa issuance, tax treatment, investment outcome or any preferential government treatment. If an application is rejected or queried, we will explain the known reason and the available next step within the agreed scope.

Where a third party performs regulated or jurisdiction-specific work:

• the provider’s identity, jurisdiction and service role must be disclosed;
• separate provider terms may apply;
• documents may be shared only for the disclosed purpose and with the required authority or consent;
• the provider remains responsible for its professional work; and
• bdoor remains responsible for the coordination services it expressly agrees to deliver.

bdoor may replace a provider for capacity, conflict, quality or compliance reasons. If a change materially affects price, scope or timeline, we will tell you before continuing.

You are responsible for protecting your login credentials and for activity performed through your account. Tell us immediately if you suspect unauthorised access. We may require multi-factor authentication, identity re-verification or additional controls for sensitive actions.

You must comply with the Acceptable Use Policy. We may refuse, suspend or terminate access where use is unlawful, deceptive, abusive, unsafe or inconsistent with compliance obligations.

The website, platform software, brand, layout and original content belong to bdoor or its licensors. You may use service outputs supplied specifically for your matter for their intended business purpose. Government forms, laws, official guidance and customer-owned material remain subject to their respective rights.

We handle personal data according to the Privacy Policy. Confidential business information is used only to provide, secure and administer the requested service, meet legal obligations and exercise legitimate rights. Confidentiality does not prevent a disclosure required by law, court order, competent authority or a properly authorised service provider.

We may pause or end a service if:

• required information, documents or payment are not provided;
• instructions conflict with law or professional obligations;
• identity, sanctions, fraud or source-of-funds concerns cannot be resolved;
• a provider or authority refuses the matter;
• the account is misused; or
• continuing would create an unreasonable legal, security or reputational risk.

We will give notice where lawful and practical. Fees for completed work and committed third-party costs remain payable. Unused amounts are handled under the Refund and Cancellation Policy.

Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to that rule, bdoor is responsible only for direct loss reasonably caused by its failure to perform the coordination service with reasonable care and skill. bdoor is not responsible for indirect loss, lost profit, loss caused by inaccurate customer information, or a decision or delay of a government authority, bank or independent provider outside bdoor’s reasonable control.

These Terms do not state a monetary liability cap. Any financial cap, further exclusions or indemnity wording will be added only once it has been approved by qualified Bangladesh counsel, and must remain fair and enforceable under applicable consumer law.

Raise a complaint under the Complaints Policy. We will first try to resolve the matter in good faith. These Terms are governed by the laws of Bangladesh. Unless mandatory law gives another forum, disputes that cannot be resolved informally are subject to the competent courts of Bangladesh. This clause does not remove any non-waivable consumer right.

We may update these Terms for legal, operational or security reasons. Material changes will be highlighted before they apply to an existing paid service. Each acceptance record must identify the policy version, language, timestamp and user.

Notices may be delivered to the email address associated with the account. Legal or policy enquiries may be sent to hello@bdoor.io.